Position Summary: The Ravinia Festival Association (Ravinia) is seeking an Emergency Watch Officer (EWO) within its newly developed Watch Desk and Emergency Operations Center (EOC). The Emergency Watch Officer (EWO) is a part time/seasonal position that reports to the General Manager of Operations of Ravinia and is responsible for ensuring that Ravinia management, staff and regional partners maintain a high state of operational readiness through monitoring, coordination, communication and vigilance. Key responsibilities include monitoring all potential hazards, collecting pertinent information regarding these hazards and disseminating this information to Ravinia and its stakeholders.

In order to ensure the emergency preparedness of Ravinia, the (EWO) will staff the Watch Desk before, during, and immediately following performances at Ravinia.

Duties and Responsibilities:

Collect, assemble and disseminate information on potential hazards and on emergency operations which require substantial material and personnel support
Confirm the scope and nature of incidents and analyze information from multiple sources
Serve as primary interface and point of contact for Ravinia and external personnel to provide critical information, updates and support during the monitoring, response and recovery phases of the emergency response cycle
Ensure that information about multi-agency responses or incidents is properly communicated and personnel are alerted in a timely fashion
Ensure that department personnel are informed of any critical situation updates during response efforts
Provide support to communication and coordination efforts in the field
Produce deliverables to be used by response staff and partners including but not limited to mapping products, situation reports, images, informational packages, response reports, liaison updates and after-action reports
Manage and analyze data related to response efforts
Maintain communication equipment to make sure it is in a constant state of readiness and perform regular operational tests
Perform other duties as required

Knowledge and Skills Required:

Demonstrated ability to exercise sound judgment when faced with emergency situations
Effective oral and written communication skills
Strong interpersonal, leadership and negotiation skills
Ability to maintain effective working relationships and develop partnerships
Ability to interpret federal and state emergency management requirements and regulations
General experience in project and organizational management
Strong desire to work in a fast-paced, professional public safety environment
The ability to physically perform the duties and work described above
Proficiency in Microsoft Office software (Word, PowerPoint, Excel) and ability to use other IT and communication applications and systems including GIS, radio systems, etc.

Education and Experience:

Completion of a bachelor’s degree from an accredited college or equivalent experience
Experience working within an emergency management or other public safety organization is preferred
Familiarity with Ravinia Festival operations is preferred
Experience with National Incident Management System, Incident Command and operation of interoperability and communication equipment is preferred
An equivalent combination of education and experience in a related field will be considered
Completion of Federal Emergency Management Agency training courses (ICS 100, 200, 700, and 800B) within first month of hire

Work Environment:
Embrace and actively support Ravinia’s culture of integrity, professionalism, collaboration, mutual respect, and customer focus.

The EWO will staff the Watch Desk before, during and immediately following performances at Ravinia Festival and must be willing to work a flexible schedule during the Ravinia season.

Ravinia’s EWO will have access to secure public safety information. A successful background check and obtaining of security clearance are conditions of employment for this position.

Interested candidates should submit a cover letter, resume, and writing sample (showing your ability to write a plan, policy or report-style document) to:
Patricia Sanders
General Manager
Email: psanders@ravinia.org

Retail Operations Sales Associate

Position Summary: Sales Associate is responsible for the daily sales and customer service of two on-site retail operations.

Dates Needed: Mid-May through September 15, 2013

Responsibilities:

Ring up sales using Counterpoint point-of-sale system and accept cash, check, gift card or credit card payment
Complete daily cash reports
Reconcile cash drawers at end of evening
Set customer service example for all staff
Merchandise store and displays
Provide feedback to Associate Director and Assistant Manager regarding inventory levels
Restock inventory for both locations via one central warehouse
Clean both locations on a daily basis
Additional responsibilities as needed

Education and Experience:

High School diploma or equivalent
Experience in retail environment preferred
Demonstrated customer service ability
Cash register and calculator experience
Computer literate, with working knowledge of retail point of sale system
Ability to lift boxes weighing up to 30 lbs

Working Conditions:
Nights and weekends mandatory

Compensation:
$8.25 per hour

Please submit applications to:
Giftshop@ravinia.org
or fax 847-433-7983

No phone calls, please.

Prospective candidates will be contacted beginning March 11, 2013 for interviews.
Application deadline is May 1, 2013

Chair Rental Operations Sales Associate

Position Summary: Sales Associate is responsible for the daily sales and customer service of one on-site chair rental operations.

Dates Needed: Mid-May through September 15, 2013

Responsibilities:

Ring up sales using Counterpoint point-of-sale system and accept cash, check, gift card or credit card payment
Complete daily cash reports
Reconcile cash drawers at end of evening
Set customer service example for all staff
Stock, clean and organize chairs and tables for evening rental
Collect un-returned chairs and tables
Merchandise and restock inventory for Chair Rental location via one central warehouse
Clean storage tent and sales tent on a daily basis
Additional responsibilities as needed

Education and Experience:

High School or equivalent work experience
Experience in retail environment preferred
Demonstrated customer service ability
Cash register and calculator experience
Computer literate, with working knowledge of retail point of sale system
Ability to lift chairs and tables weighing up to 30 lbs
Ability to drive utility golf cart preferred

Working Conditions:
Nights and weekends mandatory
Evening hours as late as 11:30 p.m.

Compensation:
$8.25 per hour

Please submit applications to:
Chairrental@ravinia.org
or fax 847-433-7983

No phone calls, please.

Prospective candidates will be contacted beginning March 11, 2013 for interviews.
Application deadline is May 1, 2013

Guest Services

The following Guest Services positions are available on a limited basis:

Lawn Security
Usher
Parking Lot Attendant
Greeter

To apply for these positions please join us at the Guest Services Job Fair:
Wednesday, May 8, 2013 from 4pm-6pm
Bennett Gordon Hall
201 St. Johns Ave
Highland Park, IL 60035

Call (847) 266-5428 for further details about the job fair

Lawn Admission Sales, Parking Sales, and Gate Ticket Collector

All positions listed below require excellent customer service skills. Applicants must be able to work in a fast paced environment with a high degree of accuracy and attention to detail. Both weekday and weekend hours are required.

The 2013 Ravinia Festival season runs from early June through mid-September. Priority in hiring is given to applicants who are available to work the entire season. Applicants must be at least 16 years of age to be considered.

Dates Needed: Positions begin in early June and run through mid-September 2013

Positions Available:

All positions require both weekday and weekend shifts
Lawn Admission Sales	Day and evening hours required
Parking Sales	Day and evening hours required
Gate Ticket Collector	Day and evening hours required

Lawn Admission Sales and Parking Sales: These positions require mostly evening with occasional day hours and involve face to face sales with the patrons. Both positions require cash handling.

Gate Ticket Collector: Job duties include collecting and scanning tickets and admission passes at the various gates. This position requires mostly evening with occasional day hours.

Compensation: Varies with experience

To fill out a box office application, please click HERE

If you have trouble with the online application, please email BOGateJob@ravinia.org.

No phone calls please.

Box Office

The Ravinia Festival Box Office positions require excellent customer service skills. Applicants must be able to work in a fast paced environment with a high degree of accuracy and attention to detail. Day, evening and weekend hours are required.

The 2013 Ravinia Festival season runs from June – September. Priority in hiring is given to applicants who are available to work the entire season. Applicants must be at least 16 years of age to be considered for any position at the Ravinia Festival.

Dates and Hours of Employment:
Positions begin as early as April and run through mid-September 2013
Positions require a minimum of 40 hours a week and will include day, evening and weekend hours

General Responsibilities:

Work with patrons handling ticket sales, ticket exchanges, ticket donations and will call
Listen to and answer customer questions and concerns while providing superior customer service
Handle cash and be responsible for daily reconciliation
Applicant must be comfortable working with patrons both on the phone and in-person
Must be able to retain and relay a large amount of detailed information about performances, events, and Ravinia Festival park information
Research and resolve straightforward customer problems
Assist patrons with the navigation of the website and the online ticket purchasing process
Filing, copying and other basic office duties
Provide detailed information about Highland Park and surrounding areas; including driving directions, parking and public transportation
No telemarketing

Requirements:

Excellent customer service skills
Knowledge of performing arts (with knowledge in classical musical a plus)
Superior communication, listening and problem solving skills. Must practice attentive and active listening
Customer focused
Able to maintain composure and positive attitude during difficult times
An ability to handle several forms of payment types such as cash, check and credit card with a high degree of accuracy
Must possess basic math skills including but not limited to addition, subtraction, division, and simple percentages
Advanced knowledge of email, social media sites and the internet
Knowledge of Microsoft Access, Word and Excel with ability to easily and quickly learn new programs
Must have excellent typing, proofreading and data entry skills. Ideal candidates will be able to type at least 40 wpm
Detail oriented
Team player and ability to work independently
Keep a clean office space
To perform the duties of this position, the candidate must be able to sit and stand for extended periods of time and walk about occasionally
The candidate must have the ability to speak and listen in person and via telephone

Ideal candidates will also offer some of the following skills/experience:

A background in customer service or ticketing a plus
Bilingual candidates are encouraged to apply
Musicians and candidates with diverse musical tastes will help ‘fine-tune’ our team!

Compensation:
Commensurate with experience. Opportunities for complimentary concert tickets may be available.

To fill out a box office application and submit your additional application materials, please click here.

If you have trouble with the online application, please email the information along with your résumé, cover letter and references to BOTicketingJob@ravinia.org.

No phone calls please.

Finance Assistant

Department: Finance

Reports to: Associate Director of Finance

Position Summary: Ravinia’s Finance Department has a part –time, seasonal position available to assist the Accounts Payable and Benefits Manager positions with various accounting and finance-related work related to Ravinia’s summer season. Dates and Hours of Employment: May through September, 20-25 hours per week with flexible schedule.

Duties to Include:

Review and enter invoices into accounts payable
Open and distribute mail
Order supplies, replenish stock when needed in supply room and copy paper
Run reports and checks for review and signature
Filing of accounts payable and timesheets
Organize and review timesheets for payroll process
Prepare bank deposits
Entering journal entries
Other special projects as necessary

Education and Experience: Experience in an accounting, finance, budgeting, payroll, or office management required. A degree in Accounting, Finance or Business or equivalent experience preferred.

Please submit cover letter and resumes to:
Sue Pateras
Associate Director of Finance
Ravinia Festival
418 Sheridan Road
Highland Park, IL 60035
financejobs@ravinia.org

No phone calls please.