FAQs

Ravinia is located within a residential neighborhood, and parking as well as picking up or dropping off people along the streets surrounding Ravinia is strictly prohibited. Highland Park Police will issue tickets to violators. The fine is $100. Learn more about parking.

View or download our park map for the locations of Ravinia’s venues, parking lots, Festival Shop, and in-park dining options.

Read up on our ticket policy for answers to frequently asked questions about buying and using tickets for live music performances at Ravinia.

All of the trash gathered after performances at Ravinia is hand-sifted for recyclables.

For Lost and Found inquiries, please call the box office at 847-266-5100.

A first aid station is located just north of the Pavilion, where a nurse and physician are on duty at every performance. Please contact the nearest usher if you need assistance. The first aid station can be reached by calling 847-266-5000 ext. 5196.

Ravinia is proud to have been the nation’s first outdoor festival to create a smoke-free concert environment starting in 1995.

On January 1, 2008, the City of Highland Park, in support of the Smoke Free Illinois Act, expanded their local smoking prohibition to include outdoor parking lots, public parks, and the Green Bay Road Trail, which runs in front of our main entrance.

Ravinia has designated two smoking areas: one located outside the West Gate entrance and one in the North Parking Lot. These are the only two areas where smoking will be permitted. Smoking is prohibited throughout the other areas of the park and in the Park and Ride loading areas.

E-Cigarettes
Ravinia’s smoking policy extends to e-cigarettes and vapor devices, with their use restricted to the designated smoking areas.

Cannabis
Though Illinois has legalized recreational marijuana, state law prohibits public use of cannabis. Guests will be asked to return all forms of marijuana products to their vehicles or surrender them to onsite police for destruction.

Any item deemed harmful or unsafe by Ravinia staff is prohibited.

While comfort and enjoyment of a night out at Ravinia are our top priorities, guests are prohibited from bringing the following items into the park:

• Firearms or explosives (including those possessed by off-duty officers or concealed carry license holders)
• Signs or banners displaying obscene, derogatory, inappropriate, or political messages
• Professional photographic and video or audio recording equipment
• Grills, firepits, or large open flames
• Chafing fuel or other canned heating products (e.g., Sterno)
• Beer kegs
• Athletic equipment (e.g., balls and flying discs)
• Bicycles, scooters, or skates (bike racks can be found outside the west and south entrances)
• Pets (service animals are permitted)
• Tents or canopies
• Umbrellas over six feet in diameter
• Anything that needs to be staked into the ground
• Drones or other flying apparatus
• Firepits or large open flames

Contact the box office at 847-266-5100 with any questions.

Ravinia does not censor or control the content created by guest artists. If you have sensitivities to adult language or socio-political commentary, please be aware of the artists’ work before purchasing tickets to and/or attending their performances.

Contributors to the not-for-profit Ravinia Festival have priority access to tickets. Sales will open to the public after all requests placed by contributors during their designated request periods have been filled. Admission is subject to terms, conditions, and policies established by the Ravinia Festival Association. Programs and artists are subject to cancelation or change without notice. All concertgoers need a ticket for park admission, regardless of age.

Ravinia is an open-air venue, and performances will go on rain or shine; there are no rain checks. In the event of severe weather, Ravinia cannot guarantee indoor refuge for all guests.

A per order service charge will be added to all online, phone, and mail purchases. Ravinia does not add a service charge per ticket.

The Lawn general admission ticket price to most non-classical performances increases by $5 one week before the event.

Ravinia reserves the right to limit the number of tickets that may be purchased online for each event. A maximum of 10 Lawn tickets per event may be purchased online per transaction, not exceeding 20 total Lawn tickets per event. We reserve the right to cancel any orders and tickets without notice to you if these limits are exceeded. For needs beyond these limits, please call the box office at 847‑266‑5100.

To mitigate cybersecurity risk, Ravinia limits online ticket purchases to domestic transactions. If your IP address is registered outside North America, either from your geographic location or use of a VPN, please call the box office at 847‑266‑5100 to complete your transaction over the phone.

Ravinia does not censor or control the content created by guest artists. Patrons with sensitivities to adult language or socio-political commentary are advised to be aware of the artists’ work before purchasing tickets to and/or attending their performances.

Refunds: All ticket sales are final; no refunds will be given unless a performance is canceled in its entirety with no replacement performance scheduled. Refunds will not be considered for instances of inclement weather, artist or program changes, show duration, traffic, parking-related issues, or perceived quality of performance.

Ticket Exchanges: Ravinia is unable to offer refunds on ticket purchases. The box office is happy to exchange your reserved seats or Lawn block tickets toward another event during the current season (subject to availability) or for a credit voucher to be used later during the current season. Exchanges must be made at least 48 hours before the performance starts. Tickets for reserved Lawn blocks must be exchanged as a complete group; partial exchanges will not be accepted. General admission Lawn tickets are not exchangeable.

Ticket Donations: If you are unable to use your performance tickets, please consider donating them to Ravinia for resale. Tickets for reserved Lawn blocks must be donated as a complete group; partial donations will not be accepted. Ticket donations may be made in person or by phone up until the performance starts. You will be emailed a tax receipt for your ticket donation; the value of the tickets may not be applied toward Annual Fund benefits.

Tickets and donor benefits for park admission are delivered digitally for scanning at parking lot and park entrrances. If you require assistance, please contact the box office at tickets@ravinia.org or 847‑266‑5100.

Ravinia is pleased to provide special pricing, ticket packages, and other offers for ticket buyers whenever possible. Any offers that include special pricing may not be applied to previously purchased tickets.

Supporters receive early access to tickets and other benefits. Learn more about becoming a donor.

You may also donate now, or call our Development Department at 847-266-5461 or email donors@ravinia.org

Benefits such as Early Entry and Season Lawn Passes are delivered digitally and must be accessed the same way as tickets—on the new Ravinia app! Watch a step-by-step video about how to access your tickets and benefits.

Download the app from the Apple App Store or the Google Play Store.

Opus ($5,000) and higher-level donors are mailed hang-tags for Priority Parking. Place on your rear-view mirror so that attendants may efficiently provide access to the Priority Parking Lots.

You can see your current giving level when you are logged in to your account to reference on the giving levels and benefits chart.